1. Fast Delivery
Most labels and custom printed fabrics leave our production facilities 24-48 business hours after receipt of payment. Custom clothing, woven labels and textile items specially made for you may take a few days longer. We'll notify you via e-mail once we ship the goods. We ship Priority/Express Mail by New Zealand Post. The package fits in your mailbox. Delivery usually takes 2-10 working days. We do not have any influence on the delivery times of New Zealand Post or possible delays in delivery.
2. Package, Postage & Payment
All orders are delivered for NZ$4.95. A shipping surcharge may apply on especially large or heavy items.
3. Secure payments
Shop with confidence using SSL connections for secure payments. We accept all major credit and debit cards, including Visa, Americ Express, Maestro and MasterCard, PayPal payments and (direct) debit cards. Unfortunately we can not accept cheques.
4. How can I place my photo, logo or design on CottonTrends products?
CottonTrends features the ability to place your photo/logo on the frontside of most of our labels. We take almost any file format.
- Choose "Logo or Photo" using the "Front Side" selector.
- Click "Browse" to locate the image you would like to upload from your computer.
- Click "Upload" to begin uploading. This may require some time for larger files.
- Once your logo has been uploaded, a virtual spec will be created.
Image file Preparation Tips:
- Resolution: For beste result, use high resolution images.
- Cropping: Our systems may resize and scale your image according to the space available on the product imprint area.
- Text & Line Weight: Please reckon, very thin lines and finer details may not show due to surface roughness of the fabric.
- We will not review or modify your final design: `What you see is What you get`.
5. Samples & Swatches
To help you with colour matching fabrics, you can preview your final print by ordering 10"/25 cm custom fabric swatches at 60% discount. We do not distribute free samples.
6. How do I access my invoice?
Electronic invoicing helps to reduce paper waste. Please follow these instructions to access your electronic invoice:
- Access your account online by going to the CottonTrends webshop.
- Select "My Account".
- Enter your e-mail and then your password.
- Select your order and then click on "view".
- Click on “click here to get your Invoice" if you want your invoice.
7. Why didn't I receive an order confirmation?
After the payment you should receive an email confirming that you have completed the order. If you did not receive this email, we probably can not reach you through the provided email address. Most likely, you misspelled your email address. Send us an email with your alternative email address!
8. How do I retrieve my password if I forget it?
- Go online to CottonTrends and following the steps provided:
- On the top of our home page select "My Account".
- Click on the link that reads "Forgot your Password? Click here."
- Enter your email address and then select "continue".
- You will now receive an email that includes your new Password.
9. Colours and Computer Simulations
For your convenience we provide example screen displays that attempt to simulate what the final product would look like. Please bear in mind colours displayed on your screen might look somewhat different from the final product. That's because computer monitors use light which is seen differently by the human eye then the actual product. At the same time, labels will show up as the same on screen but will have different colours when made of different materials, because different materials absorb and reflect colour differently.
Please also reckon that simulations of typefonts on woven and embroidered products may somewhat differ from the final product due to technical constraints.
10. Wash, Care & Cut instructions
Woven labels come out from needle loom cut into label pieces, woven name tapes as a ribbon. Iron-on labels are to be pealed from the sheet. Printed cut-out labels must be cut from the sheet into label pieces. Woven labels and jersey labels will wash at any temperature (including boil wash) with little to no colour running or damage. Printed products, including printed labels and especially those designed with dark colours, are prone to fading and wear over time. Woven labels and labels made of jersey fabric don`t. Your designs can be preserved best if these recommended care instructions are followed:
- Prints should not be washed during 5-7 days following delivery.
- Textile with prints should be washed inside out and set on a gentle machine cycle in cold water.
- To avoid fading, dry cleaning and machine drying is not recommended.
- Prints should not be ironed.